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Cancellation Policy

As a small independent business, I value positive and respectful relationships with all my customers. I kindly ask for patience, understanding and respectful communication as well as for appointment scheduling, turnaround times, and any unforeseen circumstances at all times. I will always do my best to provide excellent service and appreciate the same in return. Any abusive, threatening, aggressive or disrespectful behaviour will not be tolerated and may result in services being refused or discontinued. ​ Please note Eltrabs is a part time, weekend based sewing business and does not operate out of a retail premises (yet). All appointments, fittings, collections and consultations are by prior arrangement only. When booking, please also state all items you wish to bring. Do not bring any extra items on the day of appointment without prior notice. All deposits paid are non-refundable. By using any of Eltrabs services, you acknowledge and agree to these terms and conditions.